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Stairlift FAQs

We like to help our customers as much as possible, and are always on hand to offer any advice to those who are considering adding a stairlift to their home. Our stairlift guide offers an insight into the variety of products available, but here you can find a list of frequently asked stairlift questions, which may give you a better idea of what can be expected.

  • Q. How much does a stairlift cost?

    As stairlifts are tailored to your specific requirements, they can vary in price, depending on dimensions, models and additional extras. However, Stairlift Choices is able to do all the hard work for you, by researching the best option to match your needs and budget.

  • Q. Will the stairlift be fixed to the wall?

    It is a misconception that stairlifts are fitted to the wall. In fact, they are fitted to the tread of the stairs; this makes the stairlift easier to install and remove if necessary, leaving you with a clean and unmarked wall.

  • Q. How long do stairlifts take to install?

    Generally, stairlifts take just a few hours to install. We only recommend trusted companies and engineers, who will adapt your home as quickly and tidily as possible, leaving you with a product that you are completely satisfied with.

  • Q. Are stairlifts expensive to run?

    Stairlifts today are very economical and energy-efficient, with daily costs often compared to the use of a kettle. Also, with regular maintenance and services, your stairlift should be relatively cost-free during its lifetime, with a number of companies providing complimentary services for a limited time.

  • Q. What happens if there is a power cut?

    Most stairlifts are powered by a battery, which is continuously charged, so in the event of a power cut there should be at least eight uses left. However, those installed with DC power will also come with a battery backup which you can rely on should there be a power cut.

  • Q. Does the stairlift come with a warranty?

    Although dependent on the company used, the majority of new stairlifts are provided with a two-year warranty, and reconditioned stairlifts with a twelve-month warranty. This will help to give you extra peace of mind, especially when purchasing a reconditioned stairlift.

  • Q. What do I do if my stairlift breaks down?

    In the event that your stairlift breaks down, you will need to get in touch with the installation company, who will be able to send an engineer to fix the issue. Charges will be advised on arrival, although make sure to check your warranty to see if you are covered.

  • Q. Can I get a stairlift for my curved staircase?

    Yes. Stairlifts can be made bespoke to your staircase, and in some cases two straight stairlifts can also be installed. If you need a stairlift for a curved staircase, it will be manufactured to fit, with options to negotiate landings and corridors if necessary.

  • Q. My staircase is very narrow. What is the best option for me?

    There are numerous options for narrow staircases, with many stairlifts offering folding arms, seats and footrests. Other options also include the space saver, ergo standard, ergo plus, classic and heavy duty stairlift, although this will be discussed in further detail with the engineer during a free, no obligation quote.

  • Q. Can I get an outdoor stairlift?

    If you have steps leading up to your door, or into your garden, it is also possible to get a stairlift for outdoors. These are weather-proof, come in a variety of colours, and will make life much easier for those with mobility difficulties.

  • Q. What stairlift safety features are there?

    All stairlifts are manufactured to conform to strict British safety standards so that you have complete peace of mind, and also have a number of features to ensure you are kept safe at all times. Stairlifts are fitted with seatbelts, and built-in sensors will detect if there are any obstructions which may cause problems.

  • Q. Are there any features to help me get on and off the stairlift?

    Stairlifts come with swivel seats, meaning you can get on and off without having to twist or turn your body. Armrests can be used to push yourself up, although these can usually be raised, which is especially helpful for those using a wheelchair. It is also possible to have a perch stairlift installed, which means that there is no need to sit down, which can benefit those with knee problems.

  • Q. Can I buy a reconditioned stairlift?

    Either new or reconditioned stairlifts can be purchased, which we will take into consideration when discussing a budget with you. A reconditioned stairlift is one that has previously been used, but has since been refurbished to the same exacting standards. These are cheaper and reduce teething problems following installation, but may not last as long as a brand new stairlift.

  • Q. Can I chose what my stairlift looks like?

    Although your stairlift can be folded flat against the wall to be as unobtrusive as possible, it is still a new addition to your home and you will likely want it to fit in with your decor and surroundings. As such, most stairlifts come with a variety of seat and rail colours as well as different styles of seat to better compliment your home. Some suppliers can even show you a virtual image of the stairlift 'in situ' so you can see what it will look like before the actual installation.

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